FAQ
Frequently Asked Questions
WHAT IF MY SCHOOL OR BUSINESS ISN’T CURRENTLY ENROLLED IN THE MY HOT LUNCHBOX PROGRAM?
If your school or business has not signed up with My Hot Lunchbox you will not be able to use our service. Please pass along our information or contact us and let us know who to contact within your school or organization!
HOW LONG DOES IT TAKE TO START RECEIVING DELIVERIES ONCE OUR SCHOOL OR BUSINESS HAS SIGNED UP?
Our lunch program can be implemented at any time during the year. It takes between 4 and 6 weeks to set up the program and to begin the ordering process. The timeframe depends largely on whether your organization would like to have area vendors that My Hot Lunchbox already has relationships with, or if they would like to use new ones!
HOW MUCH DOES IT COST TO ENROLL IN THE MY HOT LUNCHBOX PROGRAM?
Your school or business doesn’t pay a dime to sign up for the My Hot Lunchbox program. As a matter of fact, we give your staff meal discounts and can set up a portion of the proceeds from your lunch orders to go back to your school as a fundraiser. Well deserved!
WHO PREPARES AND DELIVERS THE MEALS?
We work with local, high-quality restaurants that we pre-approve. They are expected to be prompt and deliver hot, fresh meals to your school or business.
Our menus are extensive and contain a variety of healthy options. We leave it up to you to make choices regarding your families’ nutritional needs. Our goal is to offer at least one vegetarian, dairy-free, and/or gluten-free option each day, when available from our restaurants. If you see something you would like added to a menu, please speak up! We love recommendations and feedback.
WHAT ABOUT FOOD ALLERGIES? WHO CAN I CONTACT ABOUT THE MEAL INGREDIENTS?
Please contact info@myhotlunchbox.com for the individual restaurants’ contact information to inquire about ingredients and allergies. If you are an existing customer, this information can be found immediately on the Program Information page that you see when you login to your account.
WHEN ARE MONTHLY MENUS AVAILABLE?
Menus are made available months in advance. Ordering periods are typically dictated by your school or organization. Email reminders are sent when ordering opens for each new ordering period.
WHEN DO I NEED TO PLACE MY ORDER?
Typically, ordering closes at noon on the day prior to the delivery day. Specific instructions on your organization’s order cut-off can be found on the Program Information page once you login.
Once you have created an account you can view the monthly or daily menu on the Lunch Calendar page by clicking on the date. You can also select the “Your Orders” tab to the left of the calendar to view any pending or paid orders, as well as your transaction history.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, American Express and Debit Cards (with a Visa or MasterCard logo).
WHO DO I CALL IF I HAVE ANY QUESTIONS ABOUT MENUS, FOOD ITEMS, DELIVERY, ETC.?
If you have any questions regarding menu items, online ordering, or our service please contact us at info@myhotlunchbox.com or 888.894.8295. We are also available via live chat on our website from 9am-6pm EST Monday-Friday.